Shipping policy
Shipping Rates
Our shipping rates are based on the dollar value of your order before taxes, and the rate will vary depending on where your package is traveling to within Canada. The majority of our orders are shipped via Canada Post. If you prefer an alternate carrier for your package, please telephone us toll-free within Canada at 1.800.591.1615 to place your order. Please note that our staff will need to calculate your actual shipping costs which will be applied to your order.
Additional Charges
Shipping charges on orders which are overweight or oversized will be subject to a surcharge. Additional charges may also apply for delivery to remote areas. In these instances we will contact you to confirm the cost of shipping before shipping your order. In such cases you will be contacted by our Order Department with more information on costs.
Oversized shipments are defined as 30″x40″ and up, and/or 50 lbs. or more. Some examples of oversized and overweight products include furniture & equipment such as some easels, drawing tables, most clays, printing presses, large boards, large pre-stretched canvas and rolls of canvas, paper cutters.
Out-of-Stock Items
Occasionally we run into out-of-stock situations because of supply fluctuations. If we happen to be out-of-stock on a particular item, we will contact you to discuss a substitute product. If no substitute is available, then we will ship your order and cancel/refund any backorders.
Delivery
When your parcel arrives, please take a quick look to see if the package is damaged in any way. If there is substantial damage to the package or your goods, please write ‘Damaged’ on the shipping slip above your signature in order to refuse the package and establish a claim. Please contact our Mail Order Department to let us know of any damages within 7 days of receiving your order.